WITCHERY LOYALTY PROGRAM TERMS & CONDITIONS

The Witchery Loyalty Program Terms and Conditions (“Member Terms and Conditions”) set out in this document concern the operation of the Witchery Loyalty Program, the use of the Witchery Card, the Member Website and any promotional activity and loyalty transactions that arise as a consequence of the Witchery Loyalty Program.

Individuals who join the Witchery Loyalty Program and/or redeem Rewards agree to be legally bound by the Member Terms and Conditions.

The Member Terms and Conditions may be modified at any time without prior notification by Witchery in its absolute discretion. Despite anything to the contrary contained in this document, any modification to the Terms and Conditions may be applied to a Member retrospectively.

Witchery will not accept any liability for any email communication to any Member that is misdirected, lost or not received.

Witchery will not accept any liability for any technical issues that may cause damage to any computer related to or used in connection with the Witchery Loyalty Program.

Witchery may collect personal information from the Members for the purpose of facilitating the Witchery Loyalty Program. Please see Witchery's Privacy Policy for more information.

In its absolute discretion, Witchery reserves the right to cancel, terminate, modify or suspend the Witchery Loyalty Program at any time.

Witchery will not be liable for any tax liability incurred by a Member in connection with the Witchery Loyalty Program, including that incurred in the provision of Rewards.

The Member Terms and Conditions are to be read in conjunction with any additional conditions associated with Rewards, as well as in conjunction with the Witchery Website’s Terms and Conditions . In the event of any discrepancies, Witchery's decision in its absolute discretion will be final and binding.

Witchery's decision in relation to all matters arising in relation to the Witchery Loyalty Program is final and binding.

DEFINITIONS
  1. Activation/Activate refers to the process required to activate the Witchery Card.
  2. Benefits means any benefits given to the Members.
  3. Member means individuals who sign up to the Witchery Loyalty Program.
  4. Member Profile means the personal details of the Member which can be updated on the Website.
  5. “Member Terms and Conditions" mean the terms and conditions set out on this page and as updated on this page from time to time.
  6. Website refers to the website witchery.com.au where details of the Witchery Loyalty Program (including the most up to date Terms and Conditions) can be found. The Website also provides for the facility to activate the Witchery Card and update the Member Profile.
  7. Rewards refers to rewards given to Members as a consequence of purchasing behaviours, incentives and/or promotions. Members are notified of Rewards via email.
  8. Technical Issues means the technical malfunction of any telephone network, connection or lines, computer on line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.
  9. Witchery Card refers to the membership card that is linked to the Members' account on the Website.
  10. Terms and Conditions mean the Terms and Conditions set out in this agreement and as updated on the Website from time to time.
  11. Witchery Loyalty Program means the loyalty program operated by Witchery providing Members with access to exclusive benefits and rewards.
  12. Witchery means Witchery Fashions Pty Ltd ABN 70 006 897 230, its related bodies corporate and its authorised representatives.
MEMBERS | MEMBERSHIP
  1. An individual is deemed to be a Member of the Witchery Loyalty Program when they sign up on the Website and activate their Witchery Card.
  2. Activation of the Witchery Card is deemed acceptance by the Member of the Member Terms and Conditions.
  3. Membership of the Witchery Loyalty Program is only open to individuals with a valid email address.
  4. At any time, Members can only have one membership to the Witchery Loyalty Program and one corresponding Witchery Card.
  5. Witchery reserves the right to refuse or terminate membership of the Witchery Loyalty Program without prior notice or reason and in its absolute discretion.
  6. Membership is not transferable.
  7. It is the responsibility of the Member to update their membership profile.
  8. A Member can at any time terminate their membership by providing written notice to Witchery.
  9. Please Note: Purchases made online at www.davidjones.com.au cannot be attributed to the Witchery Loyalty Program.
WITCHERY CARD
  1. The Witchery Card remains the property of Witchery at all times.
  2. One Witchery Card will be issued per Member.
  3. You must have a valid and unique email address in order to activate your Witchery Card.
  4. A current Witchery Card must be presented by the individual named on the Witchery Card for all transactions including (but not limited to) requests for discounts, recording of purchases, redeeming rewards or in response to any promotional activity specific to the Witchery Loyalty Program.
  5. Members may be required to provide photo identification to verify their identity.
  6. Only one Witchery Card can be presented for each transaction.
  7. Members must notify Witchery immediately if the Witchery Card is lost, stolen or misplaced and until such time, Witchery will not be held responsible or liable for any authorised or unauthorised transactions.
  8. Witchery Cards cannot be used if they have expired.
BENEFITS
  1. Members of the Witchery Loyalty Program will be entitled to receive benefits.
  2. Witchery reserves the right to vary the benefits at any time and without notice.
  3. Free shipping when you spend $200 or more is only available for shipping within countries that Witchery online ships to.
  4. Please note, from 11:59pm AEDT 7th February 2013 all benefits between endota spa and Witchery will no longer apply.
REWARDS
  1. At its sole discretion, Witchery may update a Member account with a Reward as a consequence of a purchasing behaviour, incentive and/or promotional activities.
  2. Witchery will notify the Member via email of their entitlement to any Rewards.
  3. Witchery reserves the right to withdraw, cancel or vary the Rewards without notice and at any time.
  4. Rewards are generally expressed in a monetary form - for example, a $30 Reward. However, in no way do Rewards represent legal tender in any country.
  5. Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes.
  6. Rewards can only been redeemed at Witchery stores in Australia and New Zealand (excluding all Australian and New Zealand concession stores and David Jones, Ballantynes, Smith & Caughey's and other non-participating retailers) and can only be redeemed on presentation of the Witchery Card and corresponding photo identification.
  7. The currency in which Rewards are redeemed will be based on the location of the redeeming store. For example, a store based in New Zealand will redeem the Rewards in NZD. The Witchery online store is based in Australia and consequently, will redeem Rewards in AUD.
  8. Witchery reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed by using Rewards.
  9. Rewards cannot be earned using other Rewards as part of the transaction. E.g. If a Member transacts using $120 in cash and $35 in Rewards, they are not entitled to the $15 Reward for Members who spend over $150 (despite the transaction adding up to over $150); the Member must spend $150 in total excluding any Rewards.
  10. If a Membership is terminated from the Witchery Loyalty Program, all outstanding and future Rewards will no longer be valid and will be rendered null and void.
  11. Rewards can take up to 48 hours after purchase in store or order dispatch online before they are available for redemption.
  12. All Rewards have an expiry date at which point they will no longer be available for redemption. Witchery reserves the right to change the expiry date of any Reward at any time without prior notice.
  13. Only Rewards from one Witchery Card can be presented per transaction.
  14. Only one Reward will be uploaded to a Member’s Witchery Card per day.
  15. Witchery will not be held responsible or liable if Rewards are not able to be redeemed for whatever reason but specifically, in the case of a technical failure of software or hardware or an EFTPOS malfunction.
  16. Rewards can only be redeemed once. If you try to redeem more than once this will be later declined and our customer support team will be in contact with you.
  17. Returns: If a customer wishes to return a purchase that has previously earned a Reward, Witchery will process the return and forfeit any loyalty rewards earned on the initial transaction purchase. 
  18. Exchanges: If they a customer wishes to exchange a purchase that has previously earned a Reward, and the exchange is for a product of lesser value than the initial purchase the customer must exchange for the total purchase value. If the exchange is for a lesser value, Witchery will process a full return first and any Rewards earned on the initial transaction purchase will be forfeited. If a subsequent the exchange purchase warrants a Reward based on the transaction size then the customer will earn Rewards on the subsequent transaction purchase in accordance with these Terms and Conditions.

Online Reward Redemption

When redeeming a Reward on online purchases, the Reward will be applied proportionally across each item purchased, based on the percentage each item’s represents of your total purchase. This will mean that the Reward will not be split equally across all items.

Returns and Exchanges – Rewards

If an item is unable to be fulfilled from an order and is cancelled, any Rewards redeemed in purchasing that item will be refunded to your Member profile.

If an Item is returned because it is faulty or defective, you will receive a refund for the amount paid at the time of purchase. Any Rewards redeemed on this item will be refunded back into your Loyalty Membership account.

If an Item is returned for change of mind you will receive a refund for the amount paid at the time of purchase. Any Rewards redeemed on this item/s will be forfeited as per our Member Terms & Conditions.

If an Item is exchanged any Rewards applied at the time of original purchase will be transferred to the new item. 

MEMBER REWARDS AND BENEFITS

Receive a $100 Reward when you spend $500

Member must spend $500 in total in one transaction after all Rewards have been redeemed and all discounts have been applied in order to receive the $100 Reward. Reward will be loaded onto the Membership Card approximately 24 hours after eligible transaction in store or on order dispatch online and will expire 30 days later. Rewards are not earned on, nor can they be redeemed against, purchases of Gift Vouchers, Lay-by, postage, tailoring and the OCRF collection. Member can earn only 1 Reward per day unless otherwise indicated. Reward cannot be used in conjunction with any other offer unless otherwise indicated.

Receive a $35 Reward when you spend $250

Member must spend $250 in total in one transaction after all Rewards have been redeemed and all discounts have been applied in order to receive the $35 Reward. Reward will be loaded onto the Membership Card approximately 24 hours after eligible transaction in store or on order dispatch online and will expire 30 days later. Rewards are not earned on, nor can they be redeemed against, purchases of Gift Vouchers, Lay-by, postage, tailoring and the OCRF collection. Member can earn only 1 Reward per day unless otherwise indicated. Reward cannot be used in conjunction with any other offer unless otherwise indicated.

Receive a $15 Reward when you spend $150

Member must spend $150 in total in one transaction after all Rewards have been redeemed and all discounts have been applied in order to receive the $15 Reward. Reward will be loaded onto the Membership Card approximately 24 hours after eligible transaction in store or on order dispatch online and will expire 30 days later. Member can earn only 1 Reward per day unless otherwise indicated. Rewards are not earned on, nor can they be redeemed against, purchases of Gift Vouchers, Lay-by, postage, tailoring and the OCRF collection. Reward cannot be used in conjunction with any other offer unless otherwise indicated.

Receive a $10 Reward when you spend $100

Member must spend $100 in total in one transaction after all Rewards have been redeemed and all discounts have been applied in order to receive the $10 Reward. Reward will be loaded onto the Membership Card approximately 24 hours after eligible transaction in store or on order dispatch online and will expire 30 days later. Member can earn only 1 Reward per day unless otherwise indicated. Rewards are not earned on, nor can they be redeemed against, purchases of Gift Vouchers, Lay-by, postage, tailoring and the OCRF collection. Reward cannot be used in conjunction with any other offer unless otherwise indicated.

Receive a $20 Birthday Reward

Member must provide their birthday details in their profile section in order to receive the $20 birthday Reward. Reward will be loaded onto card on the Member’s advised birth date and will expire 30 days later. Member can earn only 1 Reward per day unless otherwise indicated. Rewards are not earned on, nor can they be redeemed against, purchases of Gift Vouchers, Lay-by, postage, tailoring and the OCRF collection. Reward cannot be used in conjunction with any other offer unless otherwise indicated.

Receive Free Shipping online when you spend $200

Member must spend $200 in total after all Rewards have been redeemed and all discounts have been applied in order to receive free shipping online. This Reward is available for shipping within any countries that Witchery online ships to. Free Shipping cannot be used in conjunction with any other offer unless otherwise indicated.

SILVER MEMBER REWARDS AND BENEFITS

Note: Silver Member Rewards and benefits are in addition to Member Rewards and benefits

Receive a $100 Reward every time you spend $1000. Silver Members must spend $1000 in total after all applicable Rewards have been redeemed and all discounts on products have been applied within a one year period in order to receive the $100 Reward. This Reward may be earned more than once in any given 12 month period provided that a $1000 or more is spent before each Reward. Reward will be loaded onto the Membership Card approximately 24hr hours after eligible transaction in store or on order dispatch online and will expire 30 days later. Rewards are not earned on, nor can they be redeemed against, purchases of Gift Vouchers, Lay by and the OCRF collection and will not contribute to earning this Reward. Member can earn only this Reward once per day unless otherwise indicated, however other Member Rewards may still be earned in conjunction with this Reward. Reward cannot be used in conjunction with any other offer unless otherwise indicated. If product is returned that was part of the $1000 spend within the required 12 month period and the Member has a lower total spend of $1000 within a year, they will not then receive the same $100 Reward again if they later reach the $1000 spend within the required 12 month period. This Reward will be earned by all Members when they spend $1000 to become a Silver Member.

Free shipping online - Always

Silver Members will always receive free shipping online. Simply log in at the checkout when making an online purchase to identify yourself as a Silver Member. Reward cannot be used in conjunction with any other offer unless otherwise indicated.

10 day extension on all Rewards

Silver Members will receive a 10 day extension (40 days in total) to redeem all Witchery Rewards. Reward cannot be used in conjunction with any other offer unless otherwise indicated.